Refunds and Returns
Items sold on A-Premium can be returned within 90 days of delivery . We hope you can find what you need on our Site, quick and simple, but in case you want to return what you purchased within 90 days, the return process is also quick and simple.
The order can be canceled only before items have not been shipped, and the fee cost will be fully refunded.
Items Eligible for Return
If your items are in the following conditions, it’s eligible for return within 90 days after you receive the part:
►Part received was defective
►Part received was incorrect
►Part received was damaged
►Part received was not compatible due to wrong description
►Part failed during intended use
►Part you no longer needed
►Part you purchased by mistake
A-Premium will be responsible for the return shipping costs under all conditions above, please make sure parts shipped back are unused and in their original condition, with all items and components in the original package.
You can make returns on A-Premium in a super simple way, just do the following three steps and your return requests are done.
1.Submit a request (on the Site)
►Go to Order History and click Return Order.
►Select the order and quantity you want to return.
►Select the Reason for the return.
►Upload photos of received parts(optional).
►Leave comments with reasons for the return(optional).
►Click Submit Request.
2.Return a product
►Print and stick your return label attached to the Email for passed return requests.
►Package items and drop them off at your local UPS for return.
3.Receive a refund
Once the product is received on our end and meets return requirements, the money will be refunded to the original payment method. As for the day you receive the money, it depends on the payment platform.
Note 1: Before shipping back the product, please confirm that your return requests are passed (see Return Details in your Return Order) and you receive the Email with a return label. Please drop the item off according to the logistics and address on the return label.
Note 2: The refund is the actual price of the order, not including other costs, such as the installation fee.
For any questions during the return process, don’t be hesitant to contact our customer service team for 24-hour service via Live Chat or drop us an email.