Welcome to the A-Premium Reward Program (“our,” “us,” “Program”)! A-Premium Reward is our way of thanking the DIYers who shop with us, with exclusive promotions, event access, and benefits you can redeem. Once you join, every purchase earns you better benefits and moves you toward a higher status. By participating, you agree to be bound by these Terms and Conditions.
From time to time, A-Premium may offer limited-time member benefits, including bonus or multiplier points, promotional games, referral rewards, member-only discounts, and coupons or other rewards you can redeem with points. Each offer will spell out its eligibility, availability, participation limits, offer period, and redemption conditions. Unless an offer specifically says otherwise, promotional benefits and rewards can’t be combined.
Where the Program Applies
The A-Premium Reward Program is available on A-Premium.com and its participating country and region sites, and follows the rules of the site where you signed up. Membership is for individuals only, with a limit of one account per person. Purchases are credited to the account you used to make them, and status upgrades follow the rules of the site where you registered.
All amounts in these terms are shown in the local currency of your site. Unless an offer specifically says otherwise, offer start, end, and expiration times are based on Pacific Time (PT) for the U.S. site and Eastern Time (ET) for the Canada site.
Member Rights and Responsibilities
Joining the A-Premium Reward Program is free. All you have to do is register. Members earn points on qualifying purchases and select site activities, such as creating an account or signing up for emails. Qualifying purchases are actual product purchases made on the A-Premium website, not including refunds, rejected orders, or cancellations.
If you check out as a guest, points eligibility is calculated separately for each order and held for 30 days from the purchase date. Once you register, the system automatically credits purchase points, and only purchase points, from eligible guest orders placed in the past 30 days that match your registered email address. Non-purchase activities completed before you register usually aren’t credited retroactively, unless the activity’s rules specifically say otherwise.
If you don’t register within 30 days of a guest order, the points eligibility for that order expires automatically.
Whenever possible, sign in before you make a purchase or complete an activity. Points, member status, and benefits can’t be transferred or combined between accounts.
A-Premium reserves the right to end your participation for any violation of these terms.
About Member Tiers
Member Tiers
Our A-Premium Reward Program has 5 tiers: Starter, Silver, Gold, Platinum, and Diamond.
Tier Requirements
|
Member Tier |
Upgrade Criteria |
|---|---|
|
Starter |
Register |
|
Silver |
Complete 1 order within one year. |
|
Gold |
Complete 2 orders within one year. |
|
Platinum |
Complete 3 orders within one year. |
|
Diamond |
Complete 4 orders within one year. |
Tier Validity and Review
Tier Validity Period
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Starter and Silver: Permanent once achieved.
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Gold, Platinum, Diamond: All are valid for Rolling 12-Month Validity. Your tier status is continuously and dynamically determined by the number of successfully completed orders in the rolling past 12 months.
Upgrade
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Trigger: After an order is shipped.
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Rule: Your tier is determined by the number of successfully completed orders (excluding fully returned orders) within the last 12 months.
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Key Standard: Accumulating 4 completed orders within a year qualifies you for the Diamond tier.
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Action: The system will automatically recalculate your tier based on order count. You will be upgraded immediately if you meet a higher tier's criteria.
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Validity Update: When you achieve or maintain a tier, its validity period is reset to 12 months, starting from the shipment date of the order that triggered the evaluation.
Downgrade
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Trigger:
a. After an order is returned.
b. Daily system scan of expiring or expired high-tier memberships. -
Rule: Tier is recalculated based on the number of successfully completed orders within the last 12 months (from the latest shipped order).
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Action:
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If the order count from the past year no longer meets the current tier's requirements, the member will be downgraded to their eligible tier.
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If a member has fewer than 4 completed orders in the past 12 months, they will be unable to maintain the Diamond tier.
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If the member has 0 or 1 completed order in the last 12 months, they are downgraded to Silver (permanent).
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If downgraded to Gold or Platinum, the new tier is valid for Rolling 12-Month from the date of the latest order that triggered this downgrade.
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About Benefits
Introduction
As a member, you get access to our points system, plus exclusive discounts, promotions, and other benefits such as birthday discounts and members-only after-sales service. How you earn and redeem A-Premium Points is governed by the Reward Point Rules. For full details on member benefits, see the Reward Benefits and Guidelines.
During promotional periods, eligible members may get temporary benefits on top of their standard tier benefits. These may include bonus points, double or multiplied rewards, chances to play promotional games, referral rewards, limited-time discounts, or coupons you can redeem with points. Temporary promotional benefits don’t permanently change your tier or standard tier benefits unless the offer specifically says otherwise.
Each activity may have its own rules covering eligibility, products, brands, order value, participation, redemption, or expiration. Those activity-specific rules apply to the related offer, while these Terms and Conditions and the Reward Point Rules still govern the Program as a whole.
Additional Details
A-Premium Reward benefits can’t be applied to past purchases. Member-exclusive benefits, including discounts, are valid only on A-Premium.com and may vary by country or region.
More Details
Accepting These Terms
When you join the A-Premium Reward Program, you’re deemed to have read and agreed to follow the Program rules. A-Premium may, at its sole discretion, change, restrict, or modify Program rules, regulations, benefits, eligibility requirements, or any other feature of the A-Premium Reward Program, or end the Program at any time with advance notice. You can always find the most current rules on our website.
If you keep using the A-Premium Reward Program after these terms change, you’re deemed to have accepted the updated rules. Please check the website regularly for updates.
If a promotional offer’s terms conflict with these general rules, the offer’s terms take priority for that offer only, and only where they conflict. Everything else in these rules stays in effect.
Leaving or Being Removed from the Program
If you leave the Program, or your participation is ended due to a policy violation, you’ll only be able to shop on A-Premium.com as a guest, and you’ll forfeit any unused points, benefits, and member status.
Limitations of Liability:
A-Premium may modify the program's terms, including benefits and tiers, or suspend or terminate the program if it cannot operate as planned for any reason, including fraud or an attempt to defraud. This may result in cancellation of benefits and privileges associated with the program.
Any abuse of the program, failure to comply with program requirements, false statement, or behavior that harms A-Premium's interests may result in revocation of participation and may affect eligibility for future participation. A-Premium reserves the right to adjust, update, or discontinue program criteria, including tier status and benefits.
Communication:
A-Premium will notify you of any changes, suspension, or termination of the program through mail, email, or other channels with your permission, and display all changes on this page. Unsubscribing may result in delayed receipt of messages, and you may not receive any compensation for program modifications or suspensions. A-Premium may continue to send you emails regarding account changes and program eligibility.
Privacy Policy:
A-Premium values your privacy and will protect your personal information in accordance with its privacy policy. By participating, you consent to the collection, use, and disclosure of personal information as described in that policy.
Contact Us:
For any questions or concerns about the A-Premium Reward Program, please contact our customer service through our website or via email. A-Premium retains the final interpretation rights regarding these policies.
